This Privacy Policy explains how Eigen Innovations Inc. ("Eigen," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit eigeninnovations.site, use our platform, or engage with our services.

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA, S.C. 2000, c. 5) and applicable New Brunswick privacy legislation.

1. Who We Are

2. What We Collect

• Contact information — name, email, phone, company, role.
• Business data — manufacturing data, inspection records, and process information shared during demos or deployments.
• Website usage — IP address, browser type, pages visited, collected via cookies.

3. Why We Collect It

• To respond to demo requests and business inquiries.
• To deliver, operate, and improve our thermal inspection platform.
• To manage customer relationships and support.
• To meet legal, tax, and regulatory obligations.
• To prevent fraud and ensure platform security.

4. Consent

By providing personal information — through our website, a demo request, or a service agreement — you consent to its collection, use, and disclosure as described here. You may withdraw consent at any time by writing to contact@eigeninnovations.site, subject to legal and contractual restrictions.

5. Disclosure

We do not sell personal information. We may share it with:

• Service providers — cloud hosting, analytics, CRM, and IT support.
• Professional advisors — legal, accounting, and insurance providers.
• Authorities — where required by law, court order, or regulatory requirement.

6. Cookies

Our website uses strictly necessary and analytics cookies. You can disable cookies in your browser settings; some features may not work properly as a result.

7. Retention

Business and client records are retained for at least 7 years for tax and contractual purposes. Website inquiries are retained for up to 24 months unless a business relationship is established.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting contact@eigeninnovations.site. We respond within 30 days.

If unsatisfied, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

9. Contact

These Terms of Service govern your access to eigeninnovations.site and your use of the Eigen platform. By using the site or engaging our services, you agree to these Terms.

1. Who We Are

2. Website Use

You may use this site for lawful purposes only. You may not scrape, copy, redistribute, or republish its content without written permission. All content, including text, images, source code, and platform design, is protected by copyright.

3. Platform Access

Access to the Eigen platform is provided under a separate written agreement. This website does not grant any license to use the platform, its AI models, or its data.

4. No Professional Advice

Content on this site is provided for general informational purposes only. It does not constitute engineering, legal, or professional advice. Manufacturing decisions must be made in consultation with qualified professionals.

5. Data Ownership

All data you upload to the Eigen platform remains your property. Eigen retains ownership of the platform, its algorithms, models, and underlying technology. We do not use your production data to train shared models without explicit written consent.

6. Limitation of Liability

To the maximum extent permitted by law, Eigen Innovations Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website. Our aggregate liability for any claim related to the website shall not exceed CAD $100.

7. Governing Law

These Terms are governed by the laws of the Province of New Brunswick and the federal laws of Canada applicable therein. Disputes are subject to the exclusive jurisdiction of the courts of New Brunswick.

8. Contact

Eigen Innovations Inc. is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience and apply relevant accessibility standards to our website and platform.

1. Our Commitment

We are committed to meeting or exceeding:

• The Accessible Canada Act (S.C. 2019, c. 10).
• The Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

2. Measures We Take

• Semantic HTML and logical heading structure.
• Alternative text for meaningful images.
• Sufficient color contrast (checked against WCAG AA).
• Keyboard-navigable menus and links.
• Support for browser zoom and text resizing up to 200%.
• Testing with screen readers (NVDA, VoiceOver).

3. Known Limitations

• Data visualizations — some dashboard charts may have limited screen-reader support. Text alternatives are being added.
• Third-party tools — embedded analytics and CRM widgets may not fully meet AA standards.

If you encounter a barrier, we will work with you to provide the information or service you need in an alternative format.

4. Feedback

We welcome your feedback. If you experience an accessibility issue or need information in another format, contact us:

5. Ongoing Efforts

We review our website and platform at least annually and integrate accessibility criteria into all new digital projects. This statement is reviewed and updated each year.